Store Support
Mystery Shopping and Mystery Guests
Store Support is the leading provider of Mystery Shopping services in The Netherlands. With our extensive experience we will assist you to gain an insight into the performance of your business, enabling you to make improvements.
Store Support offers you concrete action points to optimize services and sales.
Store Support realizes for you:
- Satisfied customers
- Long-term customer contacts
- Higher level of service
- Improvement of staff performances
- An optimal balance between service and sales
Mystery Guest Survey
A Mystery Guest Survey, which can be made up of Mystery Shopping, Mystery Calling and Mystery e-mailing, will evaluate to what extent your organisation is customer- and sales-oriented, furthermore you will gain an insight into customer experience. The results of our survey will lead to:
- Higher service levels
- Increase of customers
- Less customer turnover
- Increase of sales per customer
- Increase of returns
Mystery Shopping
Mystery Shopping is observation. One of our experienced mystery shoppers pays an unexpected visit to your company in order to check customer service, using specific criteria, customized to your requirements. Precise and informative reports will give you an insight in your company’s service performance.
Extensive Services
Store Support can assist you in more than one way to realise optimal customer relations, for example:
- Mystery Shopping Survey
- Mystery Guest Survey
- Mystery Call Surveys
- Mystery e-mail Surveys
- Customer Satisfaction Survey
- Contactability Survey
