Coaching, consultancy & implementation

You have used research to determine where you can improve customer experience, but where do you start? Store Support helps you with coaching and consultancy to convert the research findings into specific changes and improvements.

Implementing improvements

What do the research findings say exactly and how can you implement the right changes in your organisation? We analyse the results and advise you on possible improvements in terms of your people, processes and systems. We train your employees, hold workshops and support you with determining the correct metrics and the optimum set-up of the processes - from the point of view of customers and employees.

Using results

With our advice and coaching you can get the best out of the results of mystery shopping and customer research.

  • Thorough analysis of the results
  • Specific action plan
  • Attention for your people, processes and systems
  • Analysis of the effect on your income, people and customers

Coaching and advice by Store Support

The Store Support team has years of experience with data analysis and converting results into specific improvement points and change projects. We consider your employees and your systems and processes. In order to achieve permanent improvements, these three elements will have to be in balance. With our working method you can count on a positive effect on customer experience, your income and your employees' enjoyment of their work.