Access surveys

Access surveys

During contact with your organisation, access determines the first impression of a customer or a prospective client. How long does it take before the telephone is answered? Is an e-mail answered quickly?

Telephone surveys of access

Our employees call your organisation or a specific Department on several occasions during a specific period in order to assess telephone access. With telephone access surveys you obtain quick and effective insight into:

  • Time it takes to answer the telephone
  • Getting the right person on the line
  • Making and following up call-back agreements
  • Any assessment of the quality of the conversation - mystery calling

Access surveys by e-mail

In order to survey the e-mail access of your organisation, our employees send several e-mails during the research period. Access surveys by e-mail answer various questions:

  • Whether the e-mail is answered or not
  • Speed of the response
  • Answers in accordance with the guidelines of your organisation
  • Any assessment of the quality of the conversation - mystery e-mailing

Access surveys by Store Support

Every successful customer contact starts with access. As a specialist in access surveys, Store Support charts the gaps. Who is accessible and who is not? You can count on a thorough research with usable results, a comprehensive report with clear graphs and tables. You will also receive advice on how to implement improvements.

More information about this type of research?

Contact us without obligation

More information about this type of research?
Contact us without obligation