Customer satisfaction surveys
How satisfied are your customers with your product or service? Store Support uses the latest methods to survey customer satisfaction - online, with our special app and by telephone.
Online survey of customer satisfaction
With an online survey you can ask a large group of customers about experiences with your organisation in a short period of time. Store Support has developed an online tool for this purpose that can be tailored to your house style. Online customer satisfaction surveys have a number of benefits:
- A large scope in a short period of time - quick and efficient
- User-friendly method for the respondent
- Questionnaire in your house style - professional look
- Survey by means of e-mail or a link
Mobile survey with the Appinion app
On-site surveys of customer satisfaction, for example during an event or near the exit of your shop, are possible with Appinion. The app is on a tablet or smartphone and enables us to survey your customers anytime anywhere.
- Can be used in any required site
- Ideal for panel surveys, events and exit surveys
- Results are quickly clear with transparent reports
- Available for Android and iOS
Telephone survey of customer satisfaction
From our in-house call centre we call your customers with a number of specific questions. With the special tailored software the interviewer can report quickly and efficiently. Telephone customer satisfaction surveys have a number of benefits:
- Personal interaction - more in-depth results
- Higher response rates
- Pure samples
- Customers value personal contact
- Reasons for giving specific answers
Customer satisfaction surveys by Store Support
Store Support has many years of experience with digital and telephone customer satisfaction surveys in various sectors. We work efficiently, professionally and with enthusiasm for our job. Our researchers prepare a tailored research set-up and produce clear reports of the findings. This enables you to determine and chart specific actions points.