Feedback mystery shopping

Feedback mystery shopping

With feedback mystery shops the mystery shopper gives immediate feedback to your employee after his visit. You receive information about the customer experience on the spot and you can strike the iron whilst it's hot.

With feedback mystery shops the mystery shopper gives immediate feedback to your employee after his visit. You receive information about the customer experience on the spot and you can strike the iron whilst it's hot.

Feedback discussion following the mystery shop

 

What impression did your employees make on your customers? With feedback mystery shops you know immediately. The mystery shopper conducts anormal mystery shop in your site or branch. Then heidentifies himself to the manager and/or the employee and there is a feedback discussion that discusses the report. The issues are exposed instantly and you can take action immediately.

Direct result with feedback mystery shops

 

A research of the customer experience by using feedback mystery shops is similar to regular mystery shopping, but differs in the time the manager or employee receives feedback. Feedback mystery shops have a number of advantages:

  • Instant feedback
  • Spring immediately into action with the results
  • Carried out by mystery shoppers experienced in feedback discussions

 

Feedback mystery shops by Store Support

 

With special cooperation between you as client, our driven employees and our experienced mystery shoppers who are selected and instructed specifically for this research method, you can count on a result that is truly useful. You willhave a clear answer to your questions regarding customer experience and you can proceed with implementing improvements immediately.

More information about this type of research?

Contact us without obligation

More information about this type of research?
Contact us without obligation

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Yvette Westerbaan

Yvette Westerbaan

Account & Sales director

+31 20-2044508
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Customer journey en feedback mystery shops

Feedback shops kunnen met name in de fases afweging alternatieven en aankoop van grote waarde zijn om de verkoop- en servicegerichtheid van uw medewerkers direct te verbeteren. Het feedbackgesprek zorgt voor een extra stuk bewustwording van de rol die de medewerker heeft in het gehele customer journey proces.

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