What about the telephone contact with your organisation? Our mystery callers assess the extent to which your employees are focused on service, how customer-oriented and sales oriented they are and analyse their lingering feelings after the conversation.
Mystery calling: a call to one of your employees
What about the telephone contact with your organisation? Our mystery callers assess the extent to which your employees are focused on service, how customer-oriented and sales-oriented they are and how they analyse a customers lingering feelings after the conversation.
Specific results with mystery calling
Mystery calling research produces clear results that enable you to achieve improvements in the area of telephone customer services and sales. Our research produces:
- An increase in customer satisfaction
- A higher conversion rate
- Increased retention
- Improved knowledge levels of employees
- Complete information provision in time
- Indications of training and education requirements of employees
Mystery calling by Store Support
Store Support has years of experience with mystery calling for large contact centres, government bodies and SMEs. We strive for the highest possible quality, enjoy our work and are open to new options and opportunities. Consequently you can count on a research that answers the right questions and identifies opportunities for improvements in your organisation.