Mystery Social Media research
How does your organisation deal with interaction via social media? Do you really listen and are your responses focused on the customer? Mystery social media research demonstrates how your customers experience the customer contact via social media.
Time for mystery social media research
The time that service provision and customer contact only took place in the traditional channels is long gone. Customers share experiences - positive and negative - on social media and address questions to the social-mediaaccounts of your organisation. By listening in the right way and taking part in discussions you can monitor and control your image and generate customer loyalty.
Mystery tweets and mystery Facebook
With mystery social media research we chart the contact with your customersvia social media. It considers to what extent your employees respond with customer focus and what the improvement points are.
- Mystery tweets via Twitter in order to analyse customer contact
- Placed by real, active accounts
- Also on Facebook for example
Mystery social media research by Store Support
It's with good reason that we won the national Social Media FD Gazellen Award in 2011 (Award conferred by the 'Dutch Financial Times'). With years of experience and innovation we understand what makes customer contact via social media unique, but also understand the interfaces with traditional customer contact. With our mystery social media research you obtain clear recommendations that are really useful.