Our services

Customer journey

Customer journey

We determine the customer journey and the contact moments, measure the performance for those touchpoints and trace issues. It enables you to…

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Mystery shopping

Mystery shopping

Improving customer service and sales processes is a never-ending challenge, as your market changes continuously. Mystery shopping tells you how…

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Mystery calling

Mystery calling

When a customer makes telephone contact with an intention to purchase, a question or a complaint, there are several factors that determine the…

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Mystery e-mailing

Mystery e-mailing

The importance of a good e-mail is often underestimated even though it continues to be a form of customer contact in a phase of explosive growth.…

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Mystery guest research

Mystery guest research

What are the feelings a customer leaves with after visiting your organisation? With a mystery guest we can chart the customer focus and service…

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Meet & greet-research

Meet & greet-research

Your customer quickly forms an opinion of your organisation and first impressions are everything. Are there any employees available and do they…

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Online mystery shopping

Online mystery shopping

An online shopper shops differently than a customer in a physical shop. Online mystery shopping exposes the issues of your online shop and enables…

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Mystery Social Media research

Mystery Social Media research

How does your organisation deal with interaction via social media? Do you really listen and are your responses focused on the customer? Mystery…

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Customer satisfaction surveys

Customer satisfaction surveys

Store Support has years of experience with surveys into customer satisfaction and uses the latest methods - online, mobile and telephone.

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Access surveys

Access surveys

During contact with your organisation, access determines the first impression of a customer or a prospective client. How long does it take before…

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Lost Sales Surveys

Lost Sales Surveys

A prospective client wanted to purchase something from you, but in the end decided otherwise - why? With lost sales surveys you obtain insight…

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After Sales surveys

After Sales surveys

Sales and service do not end with a purchase. You can continue to work on customer satisfaction even afterwards. After sales surveys identify…

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Net Promoter Score

Net Promoter Score

Would customers recommend you to others? The answer to this crucial question is expressed in the Net Promoter Score. We include the NPS question…

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